Job Title: IT Support Specialist
Location: Remote, United Kingdom
Job Type: Full-Time, Work from Home
Company Overview:
Luxury Garments Ltd. is a thriving e-commerce company specializing in high-end fashion and luxury apparel. We are seeking a dedicated IT Support Specialist to join our remote team in the United Kingdom. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems, providing technical support to our team members, and maintaining our digital infrastructure.
Job Responsibilities:
As an IT Support Specialist at Luxury Garments Ltd., your responsibilities will include:
- User Support:
- Provide technical support to employees, addressing hardware and software issues.
- Assist in troubleshooting and resolving IT-related problems promptly.
- Hardware Maintenance:
- Manage and maintain workstations, laptops, printers, and other hardware.
- Set up and configure new devices for employees.
- Software and Application Support:
- Install, update, and configure software applications.
- Ensure that employees have access to the necessary tools to perform their roles.
- Network Support:
- Monitor and maintain network infrastructure and connectivity.
- Troubleshoot network issues and optimize network performance.
- Security Management:
- Implement and enforce security measures, including antivirus and firewall software.
- Educate employees on best practices for data security.
- Documentation and Training:
- Maintain documentation of IT systems, configurations, and procedures.
- Provide training and guidance to employees on IT-related matters.
- Hardware and Software Procurement:
- Assist in the procurement of IT hardware and software, ensuring cost-effective solutions.
- Remote Work Support:
- Facilitate remote work by setting up and supporting remote access solutions.
- Ensure secure access to company systems for remote employees.
- System Backups and Recovery:
- Implement and maintain data backup and recovery procedures.
- Ensure business continuity in case of data loss or system failures.
- Collaboration:
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Stay up-to-date with IT industry trends and emerging technologies.
Qualifications:
- Proven experience in IT support and troubleshooting.
- Knowledge of hardware and software systems.
- Strong problem-solving skills and customer service orientation.
- Ability to work independently and remotely.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
Salary Range: £28,000 to £40,000 per year
Benefits:
- Competitive salary within the specified range and performance-based bonuses.
- Flexible work hours and a remote-friendly work environment.
- Opportunities for professional development and growth within the company.
- Be part of a dynamic team in the luxury fashion industry.
If you are an IT Support Specialist with a passion for ensuring the seamless operation of IT systems and providing technical assistance, we encourage you to apply. Join us at Luxury Garments Ltd. and play a crucial role in maintaining our digital infrastructure.